Orders are processed and delivered on Monday through Friday (excluding national holidays). If shipping to the billing address, orders are processed within 1-2 business days after the order is placed on the website. For same day processing, an order must be placed prior to 12PM EST. Any order placed after 12PM EST will be processed on the next business day. This means that any order placed after 12pm on a Friday, will be processed the following Monday. We are not held accountable for any delays that may occur. Orders with different billing and shipping may take longer in order to follow our verification process. We reserve the right to cancel any order.
Shipping + Handling
TBMX online purchases are shipped via UPS from our warehouse located in New Jersey. Unfortunately, we cannot ship to PO, APO, or FPO boxes. TBMX is not responsible for any lost, stolen, or damaged shipments. Should the buyer encounter an issue with receiving a package, the buyer assumes all responsibilities of claims made with the shipping carrier.
TBMX offers 3 shipping methods:
Ground (delivered 1-5 business days after shipment)
2 Day (delivered 2 business days after shipment)
Overnight (delivered next business day after shipment)
Please review our “Processing” section above to determine the best shipping method. The time that the order is placed will contribute the delivery time. For example, an overnight shipping order placed on a Friday before 12pm EST would not be delivered until the following Monday. An overnight shipping order placed after 12PM EST on a Friday would not be processed until the following Monday, for delivery on Tuesday. If you have any questions, please contact us.
In order to ship our product internationally, TBMX has partnered with a third party shipper, International Checkout. Any order containing international information must be processed by International Checkout. If shipping in the US with an international credit card, the order must be processed through the International Checkout portal. TBMX’s general checkout, does not have the ability to process international credit cards. To use their services, add desired items to cart and select the button that says “International Checkout” at checkout. For any questions regarding international shipping please firstname.lastname@example.org.
International Shipping Transit Times:
International Checkout will get your items to your doorstep as quickly as possible.
STANDARD SHIPPING arrives to your address in approximately 8-20 business days.
PRIORITY SHIPPING arrives to your address in approximately 4-10 business days.
TRANSIT TIMES are estimated and are not guaranteed. We are not responsible for delays by customs or by the store.
Items must be returned within 30 days from the day you receive your order.
Merchandise must be unworn, tags attached, and free of any defects.
If the above requirements are met, a refund will be granted for the original amount paid for the merchandise. Shipping costs are not refunded.
If you would like to exchange your item(s) for a different size or color, please return the purchased item for a refund and place a new order for the desired item.
Steps for Making a Return
Complete the form provided in your package with your order number, which items you are sending back, how many, and the reason for return.
Place the form in the box with your item(s).
Place the prepaid return label included in your package on the outside of the box.
Drop off at any UPS store location.
Keep tracking information for your records. The tracking information is located on the label.
Please allow 2-5 business days from the time we receive the return for a credit to be issued.
If you have further questions, please contact us.
Any order that is not able to be delivered by UPS will be returned to our warehouse and treated as a return. The customer will be given a full credit for the item(s) purchased. Shipping costs are not refunded.
PRIVACY & TERMS
WHAT INFORMATION DO WE COLLECT?
We collect information from you when you place an order or fill out a form.
When ordering or registering on our site, as appropriate, you may be asked to enter your:
• E-mail Address
• Mailing Address
• Phone Numbers
• Billing Information
You may, however, visit our site anonymously.
WHAT DO WE USE YOUR INFORMATION FOR?
Any of the information we collect from you may be used in one of the following ways:
To Improve Our Website
• We continually strive to improve our website offerings based on the information and feedback we receive from you.
To Improve Customer Service
• Your information helps us to more effectively respond to your customer service requests and support needs.
To Process Online Transactions
• Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
HOW DO WE PROTECT YOUR INFORMATION?
We implement a variety of security measures to maintain the safety of your personal information when you place an order or use our inquiry form.
DO WE USE OR STORE COOKIES?
We do not use or store any cookies within our site.
DO WE DISCLOSE ANY INFORMATION TO OUTSIDE PARTIES?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
CALIFORNIA ONLINE PRIVACY PROTECTION ACT COMPLIANCE
Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.
CHILDRENS ONLINE PRIVACY PROTECTION ACT COMPLIANCE
We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.
YOUR PERSONAL CONSENT
P.O BOX 973154
Miami, Florida 33197-3154
Customer Support: 305.219.8243
PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. ALL USERS OF THIS SITE AGREE THAT ACCESS TO AND USE OF THIS SITE ARE SUBJECT TO THE FOLLOWING TERMS AND CONDITIONS AND OTHER APPLICABLE LAW. IF YOU DO NOT AGREE TO THESE TERMS AND CONDITIONS, PLEASE DO NOT USE THIS SITE.
The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of TBMX. The collective work includes works that are licensed to TBMX. Copyright 2003, TBMX ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with TBMX or purchasing TBMX products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with TBMX or to purchase TBMX products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by TBMX. You further agree not to change or delete any proprietary notices from materials downloaded from the site.
All trademarks, service marks and trade names of TBMX used in the site are trademarks or registered trademarks of TBMX.
This site and the materials and products on this site are provided “as is” and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, TBMX disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. TBMX does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. TBMX does not make any warranties or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.
LIMITATION OF LIABILITY
TBMX shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if TBMX has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.
In the event that a TBMX product is mistakenly listed at an incorrect price, TBMX reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. TBMX reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, TBMX shall issue a credit to your credit card account in the amount of the incorrect price.
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by TBMX without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.
TBMX may deliver notice to you by means of e-mail, a general notice on the site, or by any other reliable method to the address you provided to TBMX.
Your use of this site shall be governed in all respects by the laws of the state of California, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of TBMX products) shall be in the state or federal courts located in Los Angeles County, California. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of TBMX products) must be commenced within one (1) year after the claim or cause of action arises. TBMX‘s failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. TBMX may assign its rights and duties under this Agreement to any party at any time without notice to you.
USE OF OUR SITE
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a TBMX or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.
TBMX does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, TBMX is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, TBMX reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to TBMX in its sole discretion.
You agree to indemnify, defend, and hold harmless TBMX, its officers, directors, employees, agents, licensors and suppliers (collectively the “Service Providers”) from and against all losses, expenses, damages and costs, including reasonable attorneys’ fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.
In an attempt to provide increased value to our visitors, TBMX may link to sites operated by third parties. However, even if the third party is affiliated with TBMX, TBMX has no control over these linked sites, all of which have separate privacy and data collection practices, independent of TBMX. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, TBMX seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).
P.O BOX 973154
Miami, Florida 33197-3154
Customer Support: 305.219.8243